![]() ![]() All DoIT content is filtered through Google Translate which may result in unexpected and unpredictable degradation of portions of text, images and the general appearance on translated pages. Because Google Translate is an external website, DoIT does not control the quality or accuracy of translated content. The Maryland Department of Information Technology (“DoIT”) offers translations of the content through Google Translate. Ray Biggs, Project Director for the Purple LineĪllison Scott, Project Director for the Red Line Melissa Einhorn, Director of Governmental Affairs ![]() Veronica Battisti, Senior Director of Communications and MarketingĬurtis Garrett, Director of Labor & Employee Relations Tecla Kellum, Director of Internal Audits Michael Helta, Chief Customer Experience Officer Mini Malhotra, Deputy Administrator & Chief Administrative Officer Joe Davis, Deputy Administrator & Chief Operating Officer Kate Sylvester, Deputy Administrator & Chief Program Delivery Officer ![]() Arnold holds an undergraduate degree from Duquesne University and a Master’s in Public Administration from the University of Pittsburgh’s Graduate School of Public and International Affairs. ![]() Arnold is a 2017 graduate of the Leadership APTA program, was recognized in 2018 as a Top 40 Under 40 transit professional in Mass Transit Magazine, and was a 2019 40 Under 40 honoree in the Baltimore Business Journal. Arnold also oversees the construction of the Purple Line, a new, 16-mile light rail line outside of Washington, D.C., currently the largest transit public-private partnership (P3) in the nation Arnold oversees the 13th largest transit system in America, managing six modes – Local Bus, Metro Subway, Light Rail, Mobility paratransit services, Commuter Bus, and MARC Train Service – with an annual operating budget of $900 million and a 6-year capital budget of over $3 billion. In November 2021, she was appointed Administrator of the Maryland Department of Transportation Maryland Transit Administration. Holly Arnold has an extensive background in managing and implementing transportation projects, with both public and private sector experience in the transit industry. Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.įor more information on the State of Maryland's customer service program read the details, or to submit a suggestion, please contact the MTA or visit .Ĭlick here for our three question customer experience survey.Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.Accessible and Convenient: We will continue to simplify and improve access to information and resources.Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner: To provide safe, efficient and reliable transit across Maryland with world-class customer service. MTA also manages the Taxi Access system, and directs funding and statewide assistance to Locally Operated Transit Systems (LOTS) in each of Maryland's 23 counties, Baltimore City, Annapolis and Ocean City. MTA operates Local Buses (CityLink and LocalLink), Commuter Buses, Light Rail, Metro Subway, Maryland Area Regional Commuter (MARC) Train Service, and a comprehensive Paratransit (MobilityLink) system. The Maryland Transit Administration (MTA) is a division of the Maryland Department of Transportation, and one of the largest multi-modal transit systems in the United States. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |